CrowdRiff

Only Instagram Business accounts can be connected. Before you begin, make sure your account meets both requirements:

Convert to a Business account: Personal Instagram accounts are not supported. See Instagram's guide to switching account types.

Link to a Facebook Business Page: Your Instagram account must be connected to your <a href="https://www.facebook.com/business/help/connect-instagram-to-page" rel="nofollow noopener noreferrer" target="_blank">Facebook Business Page</a> before proceeding.

- Convert to a Business account: Personal Instagram accounts are not supported. See Instagram's guide to switching account types.
- Link to a Facebook Business Page: Your Instagram account must be connected to your <a href="https://www.facebook.com/business/help/connect-instagram-to-page" rel="nofollow noopener noreferrer" target="_blank">Facebook Business Page</a> before proceeding.

Go to Settings → UGC → Your Meta Account → Instagram.

Click Connect Accounts. This opens the classic settings in a new tab.

Select the Instagram Business account(s) you want to connect.

1. Go to Settings → UGC → Your Meta Account → Instagram.
2. Click Connect Accounts. This opens the classic settings in a new tab.
3. Click Connect Business Account.
4. Sign in to your Meta account.
5. Select the Instagram Business account(s) you want to connect.
6. Click Connect Account to confirm.

Once connected, your Instagram Business account will appear under your Meta Account settings and begin syncing content.

- After connecting Instagram, you can automatically mark assets as rights-approved by enabling <a href="https://intercom.help/crowdriff-fbfec229598f/en/articles/13383791-how-do-i-automatically-mark-assets-from-my-own-account-as-rights-approved" rel="nofollow noopener noreferrer" target="_blank">Automatically approve rights on Posts and Stories from this account</a>. This helps streamline content review and approval.

Go to Settings → UGC → Your Meta Account → Facebook.

Select the Facebook tab, then click Connect Business Account.

Select the Facebook account(s) you want to connect.

When prompted, click Choose what you allow.

Toggle Manage your business to ON, then click Continue.

1. Go to Settings → UGC → Your Meta Account → Facebook.
2. Click Connect Accounts. This opens the classic settings in a new tab.
3. Select the Facebook tab, then click Connect Business Account.
4. Sign in to your Meta account.
5. Select the Facebook account(s) you want to connect.
6. When prompted, click Choose what you allow.
7. Toggle Manage your business to ON, then click Continue.

Why is the Manage your business permission required?

This permission is necessary to support the new Facebook Page experience. Without it, the integration will not function correctly.

It's important to note that enabling this permission does not grant posting access or direct account control. CrowdRiff will not post on your behalf or access your account directly, it is required only to ensure the connection works as intended.

 How do I reconnect my social account to CrowdRiff?

Open your browser in incognito or private mode. This helps avoid issues caused by cached login sessions.

Go to Settings → UGC → Your Meta Account → Instagram or Facebook.

1. Open your browser in incognito or private mode. This helps avoid issues caused by cached login sessions.
2. Go to Settings → UGC → Your Meta Account → Instagram or Facebook.
3. Click Connect Accounts. This opens the classic settings in a new tab.
4. Click Reconnect.
5. Follow the prompts to reconnect.

- If the steps above don’t work, reach out to our team. We may need to reset the connection on our end to get things working again.

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If you have any other questions, feel free to send us a message!

You can connect your social accounts from Settings to start sourcing and managing content in CrowdRiff. Before you begin, make sure you have your login credentials ready.

How do I connect my social accounts to CrowdRiff?

Find answers and get help from Intercom Support and Community Experts

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How do I connect my social accounts to CrowdRiff?

Connect Instagram

Connect Facebook

Why is the Manage your business permission required?

How do I reconnect my social account to CrowdRiff?

Need more help?