How do I start uploading assets?
There are two ways to start an upload, depending on where you're working.
From the Library
Go to Library > Uploaded.
Click the Upload button.
From My Visuals
Go to My Visuals.
Click the New button and choose File Upload.
Both paths open a new upload page. From there, you can drag and drop files directly onto the page, or click Select Files to browse your device.
Can I add metadata during upload?
Yes! After selecting your files, you’ll be able to:
Add the assets to one or more folders.
Apply relevant metadata (tags, descriptions, etc.).
What happens after I click upload?
You’ll see a confirmation page once your upload is complete. From there, you can go directly to the folder or start another upload.
Can I upload from a mobile device?
Yes. Open CrowdRiff in your mobile browser, go to My Visuals, and follow the same steps. The interface works the same way on mobile.
Can I leave the page during upload?
Absolutely! Uploads continue in the background, and you’ll get a notification in CrowdRiff once they’re complete.
Where do my uploads go?
Where an asset lands depends on what you have open when you upload. Use the guide below to find your files after an upload.
Inside a folder: Assets upload directly to that folder.
No folder selected: Uploads default to the My Visuals homepage > Unorganized files.
Looking for everything: Find all your uploads under Library > All Ready to Use > Uploaded stream.
To keep new uploads organized, open the destination folder before you start the upload.
What file types and sizes are supported?
You can upload up to 500 assets at a time, with each file up to 10GB and 100GB total. Supported formats include: JPG, PNG, GIF, SVG, PDF, WebP, HEIC, TIFF, MP4, MOV, FLV, MKV, MPG, WMV.
Need more help?
If you have any other questions, feel free to send us a message!