How do I start uploading assets?
Click the + New button and choose File Upload. A new upload page will open where you can drag and drop files or click Select Files to browse.
Can I add metadata during upload?
Yes! After selecting your files, you’ll be able to:
Add the assets to one or more folders.
Apply relevant metadata (tags, descriptions, etc.).
What happens after I click upload?
You’ll see a confirmation page once your upload is complete. From there, you can go directly to the folder or start another upload.
Can I upload from a mobile device?
Yes. Open CrowdRiff in your mobile browser, go to My Visuals, and follow the same steps. The interface works the same way on mobile.
Can I leave the page during upload?
Absolutely! Uploads continue in the background, and you’ll get a notification in CrowdRiff once they’re complete.
Where do my uploads go?
If you’re inside a folder, assets will upload to that folder.
If no folder is selected, uploads default to the My Visuals homepage > Unorganized files.
You can also find all your uploads under UGC > Ready to Use > Uploaded stream.
What file types and sizes are supported?
You can upload up to 50 assets at a time, with each file up to 10GB. Supported formats include: JPG, PNG, GIF, SVG, PDF, WebP, HEIC, TIFF, MP4, MOV, FLV, MKV, MPG, WMV.
Need more help?
If you have any other questions, feel free to send us a message!