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How can I track Instagram and Facebook accounts using Connected Partners

Use Connected Partners to pull content from Instagram and Facebook business accounts. Capture posts, Reels, Stories, @mentions, and tagged content directly from partners, influencers, or businesses.

Written by Carm Ang

How do I setup my Connected Partners Portal for Instagram or Facebook?

  1. Go to Settings > UGC > Connected Partners > Connect Portal.

  2. Add your brand colour, logo, and connect a gallery.

  3. Changes are saved automatically. Click View to preview the portal.

How do I add accounts to Connected Partners?

  1. Click Copy beside the tracking URL.

  2. Send the link to the account owner.

  3. Once they connect, you'll see them listed under the Partners tab.

How do I delete a Followed or Advanced Tracking account?

To remove an account, just click the trash can icon.

Do I need rights to use content pulled through Connected Partners?

Yes, You still need to request rights for any UGC you plan to use - just like with social trackers.

Why does the Facebook page owner need to approve all permissions?

This is a Meta requirement. In order to successfully pull content, all Facebook permissions must be enabled. CrowdRiff will never post or share anything on your behalf. Enabling these permissions simply grants CrowdRiff access to the necessary API endpoints to ingest content properly.

Can someone connect Instagram without connecting Facebook?

No, Instagram accounts must be connected through their linked Facebook page for tracking to work.

Need more help?

If you have any other questions, feel free to send us a message!

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