How do I add an Instagram account using Followed Accounts?
Go to Settings > UGC > Followed Accounts.
Click + Add Account.
Enter the Instagram handle.
Click Follow.
Once added, new posts from that account will begin appearing in your library. You can track up to 100 accounts per connected business account.
How do I add an Instagram Hashtag trackers?
Go to Settings > UGC > Followed Hashtags.
Click + Add Hashtag.
Enter any hashtag and click Follow.
❗Heads up
You can track up to 30 hashtags per connected business account.
Once you’ve hit your limit, new hashtags will go into a queue and activate automatically once space is available.
Removed hashtags may continue counting toward your total for up to 7 days.
Why am I not seeing content for all the hashtags I’m tracking?
Instagram allows a max of 30 tracked hashtags across all apps linked to your Facebook business page. If you’re using other tools that track hashtags, it may affect what’s ingested into CrowdRiff.
How do I remove a tracker?
Click the trash can icon to delete a hashtag or followed account.
How do I block specific usernames, hashtags, or keywords?
Go to Settings > UGC> Blocked Content.
Click + Block Term.
Enter the term (e.g., @username, #hashtag, or a keyword)
Click Block.
Can I bulk add blocked terms?
Yes! Separate each entry with a comma.
For example: handle, #handle, @handle, "handle is", "handle, is"
This adds six separate terms to your Blocked Content list.
How to remove assets already in your streams?
Go to Settings > UGC > Blocked Content.
Click the magnifying glass icon beside the hashtag, username, or keyword.
This takes you to Assets blocked by "...", showing all content associated with that term.
Select the assets you want to delete from the platform.
Need more help?
If you have any other questions, feel free to send us a message!