How do I connect the CrowdRiff app in Canva?
Log in to your Canva account
Click Apps in the left-hand menu
Search for CrowdRiff, then click to open the app listing
Choose how you want to start:
Use in existing design – Select a saved project; the CrowdRiff app appears in the sidebar
Use in new design – Choose a format (e.g., Instagram Story); the app loads in the sidebar
How do I log in to the CrowdRiff app?
Click Connect when prompted
Sign in using your CrowdRiff credentials
Grant permission to allow CrowdRiff to sync assets with your Canva account
How are my assets organized in Canva?
You’ll see two main sections:
My Visuals Folders – Available with the upgraded DAM
Discover Assets – A preview of your discoverable visuals
Click See all to explore or search within either section.
💡Pro Tip
If you’re part of multiple organizations, you’ll be asked to select one. You can switch later by clicking Switch account from the top view.
Why can’t I see all of my assets in the CrowdRiff app?
Only ready-to-use assets appear in Canva. This includes assets that:
You uploaded
Were submitted via a Collector or Creator
Have confirmed usage rights
If you don’t see an asset, check its rights status in the CrowdRiff platform.
Why can’t I find a specific asset that’s ready-to-use?
The CrowdRiff Canva app supports natural language search only. Unlike the main platform, you can’t search by tags or metadata.
💡Pro Tip
Organize assets into folders in CrowdRiff first to make them easier to locate in Canva.
How do I bring Canva designs back into CrowdRiff?
Go to Projects in Canva and open your design
Click the … menu and select Download
Upload the file to CrowdRiff using your normal upload flow
How do I log out or switch accounts in the app?
To switch organizations, click Switch organization at the top of the app
To log in with a different CrowdRiff user account, uninstall and reinstall the app, then reconnect using the new credentials
Need more help?
If you have any other questions, feel free to send us a message!