Skip to main content

How do I create and edit galleries in the new platform?

Galleries let you curate and display visual content on your website. You can build galleries manually, connect live social feeds, and customize the layout and appearance to match your brand.

Written by Carm Ang

How do I create and edit a new gallery?

  1. Go to Build > Galleries

  2. Click Create (top-right)

  3. Enter a Gallery name

  4. Select a Template

  5. Click Create

After clicking Create, the system opens the Add Assets section. This is where you begin building your gallery by selecting content.

How do I add assets to a gallery?

Inside the Add Assets section, select from two tabs:

Manual

Add assets from any of the following sources:

  • Recently Approved to Use

  • Uploaded Assets

  • Collector

  • Creator Submissions

Automatic

Connect a live source to keep your gallery updated without manual effort:

  • Connect your own Social Account

  • Connect a Collector feed

Once connected, new assets automatically ingest into the gallery each time a post is published. This option works best for ongoing campaigns or frequently refreshed content.

❗Heads up: New assets are sync to gallery every hour.

How do I change the gallery appearance?

  1. Click the Appearance tab.

  2. Select a different template.

  3. Click Save.

Templates can be changed at any time - selecting a new one will not affect your saved assets.

Can I change the template after creating the gallery?

Yes, templates can be changed at any time.

  1. Select a new template from the options provided.

  2. Click Save.

What layout settings can I adjust?

Fine-tune how assets display across devices using the following controls:

  • Asset spacing

  • Number of rows (Desktop and Mobile)

  • Asset corner style

  • Theme selection

  • Load More button (enable or disable)

How does the gallery language work?

All galleries have a language. This determines what language CTAs and "Load more" text display in.

  • Go to global gallery settings (Settings > Embeds) to select which languages are available for your galleries. These control what appears in the language dropdown in the CTA editor.

  • For existing galleries in the new experience, a language has been automatically detected and assigned.

  • If the assigned language is incorrect, contact support with the gallery name and the desired language, and we'll update it.

How does 'Load more' text display?

Load more has built-in translations in the 12 languages that CrowdRiff supports, so it always displays regardless of language configuration.

  • If you've set custom Load more text, that custom text displays regardless of language.

  • If you haven't set custom text, Load more displays CrowdRiff's built-in translation for the detected or specified language.

How do video preview settings work?

Control video behaviour from the Settings tab:

  • Only one video per gallery row will auto-preview

  • If video preview is disabled, videos only play when opened in Full View.

What full-screen settings can I control?

In Settings, customize what appears when a user expands an asset to full screen:

  • Hide or show username

  • Hide or show description

  • Hide or show location

  • Enable or disable hyperlinks

  • Customize Calls-to-Action (CTAs)

What is Custom CSS?

Custom CSS lets you apply advanced styling to a specific gallery.

  • CSS entered here applies only to the gallery you're currently editing.

  • It does not affect other galleries or global styles.

How do I reorder or delete assets?

Asset order controls how content appears to visitors on your website.

  1. Go to Edit Assets & CTAs

  2. Drag and drop assets to reorder them

  3. Delete asset/s that do not fit your layout

    1. Hover over the asset you want to delete.

    2. Click the trash can icon.

    3. Click Done.

Removing an asset from a gallery does not delete it from your asset library. It remains available for future use.

What is a CTA (Call-to-Action)?

A CTA is a clickable button added to a gallery asset that directs users to another page or action. For full setup instructions, click here.

How do I embed a gallery?

Copy the embed code in one of two ways:

  • From inside the gallery editor - Click Get Embed Code.

  • From the Galleries list page - Click the dropdown next to the gallery, then select Copy Embed Code.

Paste the embed code into your website’s HTML where you want the gallery to appear.

How do I copy a Gallery ID?

Copy the Gallery ID for CRM integrations or the CrowdRiff API. The Copy Gallery ID option has three choices:

  1. Gallery ID: The standard ID

  2. Gallery ID with cr__ prefix: For CRMs that require the full ID

  3. Gallery ID for API: For use with CrowdRiff APIs

💡Pro Tip:

  • Single asset embeds are now called Single Asset Galleries and are managed alongside other gallery types on the Galleries page. Like all gallery types, Single Asset Galleries support customizable CTAs, brand styling, and analytics tracking. You can use the Denver template to get started.

  • You can add an unlimited number of assets to galleries with horizontal grid templates, however, the number of rows, spacing configuration, and "load more" button will limit the number of assets visible to website visitors. When you add new assets to a gallery without rearranging their order, older assets may be pushed down and out of the primary gallery view.

How do I upgrade galleries created in Classic?

👉 View the FAQs on upgrading galleries from Classic for detailed guidance and common questions.


​

Need more help?

If you have any other questions, feel free to send us a message!

Did this answer your question?