How do I manage my personal account details?
Navigate to Settings > My Account to update your personal profile information, including your name, email, and password. These details are tied to your individual login and are separate from your organization's brand settings.
How do I manage team members and permissions?
Go to Settings > Team to see all users with access to the platform.
See Manage Users in the Platform for step-by-step instructions.
How do I configure branding for my organization?
Go to Settings > Branding to define how your organization appears across CrowdRiff's visual embeds and public portals.
Appearance
Brand name – Enter the name as you'd like it to appear to others.
Brand colour – Set the default colour applied to buttons, links, and accents. You can override this colour individually on each embed or portal.
Logos
Asset | Where it appears | Accepted formats |
Avatar | CrowdRiff platform and external share links | PNG, JPG |
Wordmark | Default brand image on visual embeds and public portals | PNG, JPG |
Both logos can be overridden at the individual embed or portal level.
How do I connect my social media accounts?
Go to Settings > UGC > Your Meta Accounts to connect your Facebook and Instagram accounts.
See Connecting Your Social Media Accounts for step-by-step instructions.
What is Connected Partners and why does it matter?
Connected Partners lets you invite external partners such as hotels, restaurants, or tourism operators to share their content with you. Once connected, you gain access to their:
Posts and Stories
Reels and tagged content
@mentions
See Track Instagram and Facebook accounts using Connected Partners for step-by-step instructions.
What is Followed Accounts and Followed Hashtags?
Followed Accounts (Settings > UGC > Followed Accounts): Add content from external social accounts such as cities, restaurants, influencers, and more.
You can track up to 100 accounts per connected account.
Followed Hashtags (Settings > UGC > Followed Hashtags): Tracking hashtags is the fastest way to populate your library with UGC.
You can track up to 30 hashtags per connected business account.
Removed hashtags may continue counting toward your total for up to 7 days.
See Track Instagram and Facebook accounts using Connected Partners for step-by-step instructions.
How do I block unwanted content from entering my streams?
Go to Settings > UGC > Blocked Content to prevent new, unwanted Instagram assets from being added to your streams.
You can block by:
Hashtag
Username
Keyword
Media Hub Settings
For Media Hub configuration, see the Media Hub Settings documentation.
How do I connect Google Analytics to my galleries?
Go to Settings > Embeds > Galleries > Analytics and enter your Google Analytics Measurement ID. Once saved, gallery interactions are tracked within your GA account.
❗ Heads up: To set up your Google Analytics, reach out to our support team - you can send us a message via the widget in the bottom left or email us at [email protected].
How do I apply custom CSS across all galleries?
Navigate to Settings > Embeds > Galleries > Customization and enter your CSS in the Custom CSS field. Styles added here apply globally to every gallery.
How do I manage language settings for galleries?
Go to Settings > Embeds > Galleries > Language Settings to select which languages are available to visitors within your galleries.
How do I access or create API keys?
Go to Settings > Developer > API to manage API keys for programmatic access to your content.
See Getting started with CrowdRiff API for step-by-step instructions.
Need more help?
If you have any other questions, feel free to send us a message!